Privacy Policy

1. Who are we?

Aircargo.nl B.V. (hereafter: “Aircargo.nl”) is an airfreight forwarding company located at Samoaweg 4, 1432 BZ Aalsmeer, The Netherlands. We are registered with the Chamber of Commerce under number 34251536.

Aircargo.nl is the data controller for the processing of your personal data as described in this privacy policy. If you have any questions, you can contact us using the details at the bottom of this page.

2. What personal data do we process?

Depending on the services you use or your use of our website, we process the following categories of personal data:

• Contact details: name, email address, phone number, company name and address
• Quote information: shipment data (weight, dimensions, origin, destination, contents)
• Customs data: information required for customs formalities, including EORI numbers and documents
• Communication data: correspondence via email, phone, or contact form
• Website data: IP address, browser type, pages visited, and session duration (via cookies – see our Cookie Policy)

3. What do we use your data for?

We process your personal data for the following purposes:

• Contract execution: providing airfreight services, customs formalities, storage, and logistics
• Quotes and communication: responding to inquiries and issuing quotes
• Legal obligations: complying with customs, tax, and other legal requirements
• Website analysis: improving our website and services
• Marketing purposes: informing you about our services, only if you have given consent

4. Legal basis for processing

We process your personal data based on one or more of the following legal grounds:

• Contract performance (Art. 6(1)(b) GDPR): for the services you have engaged us to provide
• Legal obligation (Art. 6(1)(c) GDPR): for customs and tax requirements
• Legitimate interest (Art. 6(1)(f) GDPR): for website analysis and customer communication
• Consent (Art. 6(1)(a) GDPR): for direct marketing, if you have opted in

5. How long do we keep your data?

We store your personal data no longer than necessary for the purposes for which it was collected, or as required by law:

• Customer and order data: 7 years (tax retention obligation)
• Customs documents: at least 7 years according to Customs law
• Application data: up to 4 weeks after completion of the procedure (unless you consent to longer retention)
• Website data: according to our cookie settings (see Cookie Policy)

6. Do we share your data with third parties?

Aircargo.nl shares your personal data with third parties only when necessary for the execution of our services or when legally required. Examples include:

• Airlines and handling agents responsible for actual transport
• The Dutch Customs Authority and other government agencies
• Transportation insurers and insurance intermediaries
• IT service providers and software partners (as processors)

We enter into data processing agreements with processors that comply with the GDPR. We never sell your data to third parties.

7. Transfers outside the EU/EEA

For international airfreight services, it may be necessary to transfer personal data to parties outside the European Economic Area (EEA). This is done only on the basis of appropriate safeguards in accordance with the GDPR, such as standard contractual clauses approved by the European Commission.

8. Your rights

You have the following rights regarding your personal data:

• Access: you can request which data we process about you
• Correction: you can have inaccurate data corrected
• Deletion: you can request deletion of your data (unless we are legally required to retain it)
• Restriction of processing: you can request to limit processing
• Data portability: you can request your data in a structured format
• Objection: you can object to processing based on legitimate interest
• Withdrawal of consent: if processing is based on your consent, you can withdraw it at any time

To exercise your rights, please contact us. We respond within 30 days. You also have the right to file a complaint with the Data Protection Authority via www.autoriteitpersoonsgegevens.nl.

9. Security

Aircargo.nl takes appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Our systems are regularly audited for security risks.

10. Changes to this policy

We reserve the right to change this privacy policy. The most current version is always available on our website. We will actively inform you of any significant changes.

11. Contact

If you have any questions about this privacy policy or your personal data, you can contact:

Aircargo.nl B.V.
Samoaweg 4
1432 BZ Aalsmeer
The Netherlands
Chamber of Commerce number: 34251536
Trade names: Aircargo.nl B.V. • Aircargo.nl • Douanedoc.com